Industry specialty
You protect the client. We help run the business behind the guards.
Remote operations support shaped by direct experience inside a U.S. security company—so your managers can spend more time on sites and people.
Services
The operational layer, handled.
Scheduling & coverage coordination
Shift building, open-post tracking, call-off backfill coordination and schedule communication to officers.
Dispatch & escalation
Structured intake of incidents and requests, routed through your agreed escalation tree and documented.
Recruitment & onboarding
Candidate sourcing, screening, interview scheduling and onboarding paperwork tracking.
Compliance documentation & reporting
Organizing licensing records, daily activity reports and recurring client-facing reports.
Payroll coordination & support
Timesheet reconciliation and exception follow-up ahead of your payroll approvals.
Client communications & success
Timely updates, request tracking and follow-up so site clients feel looked after.
Clear boundaries
You stay in command.
Field supervision stays yours
Your supervisors direct officers on site. We support coordination and documentation behind them.
Final approvals stay yours
Schedules, hires, payroll and client commitments are approved by your team.
Coverage is agreed, not assumed
Our founder managed 24/7 operations previously. OneRoof coverage hours are defined per engagement—not promised as always-on.
Data-handling requirements, system access, escalation contacts and reporting formats are agreed with you during onboarding.
Experience
Where our approach comes from.
Prior experience · founder
Prior U.S. security operations experience supporting client environments associated with:
- Nike
- Amazon
- JPMorgan Chase
- Timberland Bank
- DEVCO
- HNN Communities
Prior security operations experience under BlueTac. These organizations are not represented as direct OneRoof BPO Solutions clients.
FAQ
Common questions.
Let’s talk about the work behind your guards.
Book a discovery call to discuss your workflows and fit.